Terms of Service

1. What We Do

Age Requirement. You must be 18 years of age or older to use this service. By using our service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms of Service.

MyVisitPal's primary service is providing your Appointment Checklist—a personalized PDF that helps you organize your questions and concerns for your doctor's appointments. You complete a short process (typically about 8 minutes); we deliver your Appointment Checklist by email and/or by PDF download. No login or account is required. We never sell your information, and you stay in control of your checklist.

Optional 45-Minute Concierge Call. You may choose to pay separately for a 45-minute video or phone call with one of our doctors for personalized preparation help. This call is optional, educational and administrative only, and is not medical advice. It is available for purchase separately from the Appointment Checklist.

Your completed Appointment Checklist is delivered by email and/or by PDF download immediately upon completion (typically within minutes).

2. Not Medical Advice, Not Legal Advice, No Professional Relationship

Educational Tool Only. MyVisitPal is a preparation tool that helps you organize your questions and concerns for doctor's appointments. We do not provide medical care, treatment, diagnosis, or medical advice. We do not provide legal advice. We are not a healthcare provider, health plan, or law firm.

No Doctor-Patient Relationship. Use of our website or participation in an optional concierge call does not create a doctor-patient relationship. Our service is not a substitute for clinical care. If you have a medical emergency, call 911 or your local emergency services immediately.

All medical decisions should be made with your treating healthcare providers. Our role is to help you prepare so you can get more clarity at your appointments.

3. M.D. Guarantee and Refund Policy

Applies to Appointment Checklist Only. The M.D. Guarantee and refund policy below apply only to the Appointment Checklist (MyVisitPal). They do not apply to the Concierge Call. All sales are final for the Concierge Call once payment has been made.

M.D. Guarantee. We stand behind our service. If you show your Appointment Checklist (MyVisitPal) to your doctor and it does not help you get clarity, you may request a full refund. No questions asked. Email us at Contact@HealthCareProxyMD.com within 30 days of receiving your Appointment Checklist. Please include your name, the date you received it, and a brief explanation.

What "Delivery" Means. "Delivery" means the date we deliver your Appointment Checklist to you by email and/or by PDF download. If by email, this is the date shown in our email to you; if by PDF download, it is the date you complete the process and receive or download your PDF.

Refund Process. Refunds are issued back to your original payment method through Stripe. Processing typically takes 5–10 business days after we approve your request. We reserve the right to deny refund requests submitted after the 30-day window or for any request we determine, in our sole discretion, to be fraudulent or abusive.

Refund Limitations. One refund per purchase. Refunds are not available after the 30-day window. We do not offer refunds for chargebacks initiated directly with your bank or credit card company. If you initiate a chargeback, we may dispute it and may not process a separate refund request.

4. Scheduling, Rescheduling, and Cancellations (Concierge Call Only)

Payment Required to Schedule. If you purchase the optional 45-minute concierge call, payment is required to schedule. We accept payments through Stripe. After payment is processed, we will email you within 48 business hours to schedule your video or phone call.

How to Reschedule. If you need to reschedule your call, contact us at Contact@HealthCareProxyMD.com as soon as possible. We will work with you to find a new time.

Cancellation Policy. If you cancel more than 48 hours in advance, you may reschedule without penalty. Late cancellations (less than 48 hours before your scheduled call) or no-shows may result in forfeiture of your session, though we will make reasonable efforts to accommodate rescheduling when possible.

5. Your Responsibilities

You are responsible for:

• Providing accurate information when building your Appointment Checklist and, if applicable, during your optional call with our doctor
• Showing your Appointment Checklist to your doctor at your appointments and using it to get clarity
• Keeping a copy of your Appointment Checklist (e.g., on your phone or printed) in a safe place

MyVisitPal provides the Appointment Checklist. How you use it with your doctors and care team is up to you. We do not control how your doctor or facility uses or documents the information you share.

6. Third-Party Services

Our service uses third-party providers to operate:

• Payment Processing: Stripe handles payment processing. We receive confirmation and basic transaction information, but Stripe processes your card data according to their terms and privacy policy.
• Scheduling and Communication: We use email and may use third-party scheduling and video/telephony providers for calls. Please review the privacy policies of any third-party services we use.

7. Limitation of Liability

To the maximum extent permitted by law, MyVisitPal and its physicians, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our service.

Our total liability for any claims related to our service shall not exceed the amount you paid for the service.

8. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of our service after changes become effective constitutes acceptance of the updated terms.

9. Contact

If you have questions about these Terms of Service, please contact us at Contact@HealthCareProxyMD.com.